Return Policy

Return Policy - products purchased on www.titan-tungsten.com

 

TitanTungsten stands behind the quality of everything we sell and hope you’re happy with your product. If you’re unsatisfied with products you purchased direct from our TitanTungsten website (www.titan-tungsten.com), you can return your item(s) as follows:

• Items purchased through our website (www.titan-tungsten.com) can be returned online to us within 30 days of purchase.  No returns will be accepted after 30 days.
• Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary.
• All returns must be in original packaging, unused and in new sellable condition.  All labels and tags must still be intact and the item cannot show any signs of wear or use. If the item is considered used, no credit will be issued and the item will sent back. 
• You must have an original receipt or packing slip to complete your return and should be included when item is sent back.
• Items purchased at a retail store, 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy.  We only process returns for items purchased on our website (titan-tungsten.com).

 

Return Authorization

ALL RETURNS MUST BE ISSUED A RETURN AUTHORIZATION NUMBER SUPPLIED BY TitanTungsten - please contact us via email returns@titan-tungsten.com and a customer service specialist will contact you for authorization.

• Contact us for a Return Authorization Number
• Write your Order Number & Return Authorization on a copy of your original packing slip or a printed copy of your original order confirmation email and enclose it in the package.
• Package up your item securely. Remove any previous shipping labels from the box.
• Ship your items. Use the shipping address below. Please note, you are responsible for return freight charges, any insurance, and scheduling the pickup of your package.

 

PLEASE SHIP TO:

TitanTungsten
ATTN: E-Commerce Returns
20 Deerfield Road
Hayden, AL  35079

PLEASE INCLUDE THE FOLLOWING ON THE SHIPPING LABEL OR BOX:
Return Authorization #CO _____________
Order Number #___________

 

Credit

Upon receipt of your return, we will inspect the items and process your credit (excluding original shipping fees) within 14 business days. We are not responsible for items lost in transit. 

Quality Issues

For returns due to quality issues with our product coating such as TitanCoat or PowerCoating, please email us cutomerservice@titan-tungsten.com